Last updated: 1st November 2021
Privacy Notice – Cotswold Oak Ltd
Cotswold Oak takes your privacy seriously and we encourage you to read this policy as it contains relevant information about us; as well as:
- The personal information we collect about you.
- How we manage and secure your information.
- How your information may be shared.
Who we are?
Cotswold Oak Ltd (referred to as 'we’ / ‘us' / ‘our’) are a 'data controller' for the purposes of the Data Protection Act 1998 (i.e., we are responsible for the gathering and control of processing of your personal information).
Information we may request or collect:
The information that you voluntarily provide to us:
- Your name
- Your email address
- Your telephone number
- Your proof of identification***
Some examples of when we collect this information include: When completing our on-line ‘Contact Us’ form.
When telephoning us and you providing the information.
If you provide information about a third-party individual, you confirm that the other person(s) has essentially appointed you to act on their behalf and agreed that: You shall permit on their behalf our processing of their personal data; and that you will accept any data protection notices on their behalf.
Proof of identification *** would solely be collected as part of any on-going mutual transaction and will not be used for any other purpose. Principles 2 & 5 of the Data Protection Act (DPA 1998) will specifically apply in respect of this personal data.
How we use the information we collect?
We collect information from our users for the following purposes: To produce usage (anonymous) statistics to allow Cotswold Oak Ltd to improve marketing and client services. To maintain a contact list for keeping interested parties informed of Cotswold Oak Ltd initiatives.
Who your information may be shared with?
All appropriate law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We may send you information about properties, services and other offerings within our business; which may be of interest to you. Such information could be sent by post, email, telephone or text message. Our ‘Contact Us’ form allows you to tailor your preferences. *
If you have any queries about how to opt out, or if you are receiving messages you do not, or no longer require; you may ‘opt out’ by contacting us using the details provided below. **
For enquiries on our Development Homes, we will pass your enquiry to our specific handling-agent for that Development. They are instructed to make contact with you to progress your enquiry directly. This is also referenced specifically on our ‘Contact Us’ form for complete transparency. *
Keeping your information secure
We will utilise technological and organisational measures to keep your information secure. These measures will include some or all the following capabilities: All data is stored on secure servers; website capture forms are encrypted by SSL certification.*
In visiting our website you recognise that online activity is never completely secure and we cannot guarantee the security or integrity of any personal data that is transmitted via online activity. If you have any specific concerns about your information, please contact us using the details below.
What rights do you have?
You may request a copy of your information (termed as a subject access request). If you would like a copy, please: Email, telephone or write to us (using the contact details below) Our policy requires you to provide proof of your identity and address ***, along with confirmation of the information you understand us to be holding.
We may request a nominal administration fee before sending this information to you.
Your right to correct any mistakes in your information
We will correct any mistakes in the information we hold - free of charge. If you would like to do this, please: Contact us using the contact details below and ensure we have enough information to identify you ***, and are able to confirm the information that is incorrect along with confirmation of the corrections necessary.
Your right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please: Email, call or write to us (using the contact details below)
Provide proof of your identity and address ***, and communicate the method(s) of contact you wish us to halt (for example, you may be happy for us to contact you by email but not by telephone).
From time to time we may also have other methods to unsubscribe from any direct contact including for example, unsubscribe buttons or web links. **
If you have any questions about this policy or the information we hold about you, please contact us by:
Post: The Data Controller, Cotswold Oak Ltd, Weston Industrial Estate, Honeybourne, Evesham, Worcs. WR11 7QB
Registered office: Cotswold Oak Ltd, Barclays Bank Chambers, Stratford Upon Avon. CV37 6AH
Registration No: 05041616
* SSL certificate and new website from January 2022.
** There may be a 48–72-hour delay in your preferences update becoming fully implemented and marketing may still be received while your request is being processed.
*** A copy of your driving licence or passport and a recent utility or credit card bill – dated within three months of an application.