Customer care
Customer care is more than a service - it's a reflection of our values as a traditional family business. Built on a foundation of trust, craftsmanship, and personal attention, we’re committed to supporting you not just through the buying process, but long after you’ve moved in.
Our customer care process is designed to provide clarity, support, and peace of mind throughout your home-buying journey and beyond. Once you reserve your new home, we will provide a clear timeline and keep you informed at every stage of the construction and legal process.
A step-by-step guide to buying with us
Reserve Your Plot
Choose your preferred plot and reserve it with a reservation fee to secure your place in the development. Your personal Sales Executive will invite you to a reservation checklist meeting to review all the plans and drawings together.
Appoint Your Solicitor & Arrange Finances
Begin the legal process and finalise your mortgage (if applicable). We’re on hand to support and keep things on track.
Choose Your Finishes
Depending on the build stage, you may have the opportunity to personalise aspects of your home. Our team will guide you through available options and choices.
Exchange Contracts
Your purchase becomes official. Timelines are confirmed, and your target move-in date is in sight.
Home Demonstration
Prior to legal completion, we conduct a thorough quality check of your new home. You will be invited to a Home Demonstration where we will walk you through the property's features, systems, and maintenance guidelines.
Move-In Day!
On the day of legal completion, your solicitor will confirm the transaction has completed and you will be able to collect your keys, settle in, and enjoy your brand-new home. Upon completion, you will receive a comprehensive Homeowner's Manual containing essential information about your home, including appliance guides, warranty details, and maintenance tips.
Aftercare & Support
At your 7 day check post completion, you will have the opportunity to meet with our site team and advise of anything that you need support with. We understand that minor issues may arise after moving in. For the first two years our dedicated customer care team is on hand to address any concerns promptly and efficiently.
All of our homes are delivered with a 10 year residential warranty for new builds.
Consumer code for Home Builders
Cotswold Oak is proud to adhere to all terms of the Consumer Code for Home Builders. The code covers every stage of the process, from pre-contract to exchange and occupation. For more information about the code, visit www.consumercode.co.uk.
All our homes are crafted with quality materials to showcase the very best in design
Our Signature Specification includes a range of options as standard and competes with the most comprehensive specifications on the market. Each home is crafted to an exceptional standard, showcasing premium materials, refined detailing, and a commitment to quality that sets us apart. We’re proud to offer homes, not houses.
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Find your home with Cotswold Oak
Covering the counties of Worcestershire, Gloucestershire, Herefordshire, Oxfordshire and Warwickshire, our family run team have completed numerous niche bespoke housing developments to an extremely high standard of finish, which the company has built its reputation on.
“We’re really pleased to share our experience; it’s been a 5-star journey from the very beginning.
Our home is beautifully and solidly built, with great attention to detail throughout. The quality really stands out. Your customer service has been absolutely brilliant, helpful, responsive, and supportive every step of the way.
We’re genuinely enjoying living in our new home and would highly recommend Cotswold Oak to anyone looking to buy a new build house, a thoughtfully designed, well-built home."